m88 mobile Privacy Policy

This page describes what we collect when you use m88 mobile and how we keep that data protected. When you open an account, deposit funds, place bets on football tournaments like Liga 1 or Piala AFF, play live-dealer tables, or use our sportsbook, we gather information about you. We treat that data as confidential and use it only for legitimate purposes tied to running our platform.

We at m88 mobile do not sell your data to advertisers or third-party marketers. We do not share your personal information without your consent, except where the law requires it. Our servers process transactions from users across multiple regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang, so your data may be stored or processed outside your jurisdiction. We use industry-standard encryption and security practices to protect it.

If you have questions about how we handle your information or wish to exercise your rights, contact our support team through the app or visit our Terms & Conditions page for further detail.

Data We Collect on m88 mobile

We collect several types of information when you use m88 mobile. First, we gather account data: your email address, phone number, full name, date of birth, and physical address. We require this information to verify your identity and comply with financial regulations in supported jurisdictions.

Second, we collect payment information. When you deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet), we record the transaction and the method you used. We do not store full payment card or bank account details—we use secure payment processors that handle that sensitive data on our behalf.

Fourth, we may collect identity verification documents: a copy of your ID and a proof of address. We retain these documents securely and use them only for account verification purposes.

How We Use Your Data on m88 mobile

We use the information we collect for the following purposes:

• Account managementto open your account, verify your identity, and manage your profile settings.
• Payment processingto process deposits, withdrawals, and transactions through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers.
• Regulatory complianceto comply with anti-money laundering (AML), know-your-customer (KYC), and other financial regulations applicable in supported jurisdictions.
• Fraud detectionto identify suspicious account activity, unusual betting patterns, or attempts to exploit our platform.
• Platform improvementto analyse how users interact with m88 mobile, to fix bugs, to add new features, and to optimise performance.
• Customer supportto respond to your questions, resolve disputes, and investigate complaints.
• Marketing and communicationsto send you optional promotional messages about new games, tournaments, or seasonal campaigns (only with your consent).

Third-Party Processors and Data Sharing

We at m88 mobile work with third-party service providers to operate our platform. These include payment processors (for deposits and withdrawals), hosting providers (for servers), analytics services (for understanding usage patterns), and support platforms (for customer service). We require all third-party processors to maintain confidentiality and to use your data only for the services they provide to us.

We may share anonymised or aggregated data with partners for business analysis—for example, reporting that Liga 1 matches generate high traffic during certain hours—but we do not share personally identifiable information with marketing partners or advertisers.

We disclose data to authorities only if required by law, such as a court order or legal investigation. We will notify you of such requests where possible and permitted by law.

At m88 mobile, your data is not a commodity. We protect it as a trust placed in us, and we use it only to run our platform fairly and in compliance with the law.

Cookies and Tracking on m88 mobile

We use cookies on m88 mobile to remember your login status, to store your preferences (such as language and theme), and to track how you navigate our platform. Cookies are small text files stored on your device. We use two types: session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

Our cookies help us understand which features users find most valuable—for example, whether users check live-casino tables or sportsbook markets more frequently during peak hours like Idul Fitri or Idul Adha. We do not use cookies to track your activity outside m88 mobile, and we do not allow third-party ad networks to place tracking cookies on our site.

You can manage cookie settings through your browser. Disabling cookies may prevent certain m88 mobile features from working properly, such as staying logged in or saving your language preference.

Your Rights Regarding Data on m88 mobile

You have rights over your personal data on m88 mobile. You can request access to all the data we hold about you, ask us to correct inaccurate information, or request deletion of your data (subject to legal obligations to retain it). You can also ask us to restrict how we use your data or to port your data to another service.

To exercise these rights, contact our support team through the app. We will respond to valid requests within a reasonable timeframe, typically 10 business days. In some cases, we may need to retain data for regulatory, legal, or operational reasons, and we will explain any limitations on your request.

Data Retention on m88 mobile

We retain your account information for as long as your account is active and for a reasonable period afterward to comply with financial regulations and to resolve disputes. We keep transaction records (deposits, withdrawals, bets) for at least five years to satisfy regulatory requirements. Verification documents are retained for the duration of your account plus a retention period as required by law.

If you close your account, we anonymise your personal data after a specified period, though we retain transaction records as noted above. Contact our support team if you wish to delete your account or if you have questions about data retention.

Data Security and International Transfer

Our m88 mobile servers are located in multiple jurisdictions to ensure reliability and performance. This means your data may be stored or processed outside your country of residence. We undertake to protect your data to the same standard regardless of where it is stored.

We use industry-standard security measures: encryption in transit and at rest, access controls, regular security audits, and staff training. However, no system is perfectly secure. If we detect a data breach, we will notify affected users and relevant authorities as required by law.

Policy Updates and Contact

We at m88 mobile may update this privacy policy from time to time to reflect changes in our practices or in applicable law. We will notify you of material changes via email or in-app notification. Your continued use of m88 mobile after a policy update constitutes acceptance of the new terms.

If you have questions about this privacy policy, wish to exercise your data rights, or have concerns about how we handle your information, contact our support team through the m88 mobile app or email us directly. We are committed to protecting your privacy and resolving any concerns transparently.